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*PUBLIC ANNOUNCEMENT 8/2/2019*

Dear E Nature Customers,

Over the past few weeks, we have been receiving angry emails and reviews from customers accusing us of being a scam company. We do not take accusations like these lightly, and our team has been conducting extensive research in order to find the company at fault.

If you or someone you know was charged by a company operating under the name E Nature, please make sure to double check the merchant name on your bank or credit card statement. All E NATURE USA charges should show up as “PAYPAL - ENATURE USA”. If the merchant name shows up as anything else, such as “ENATURE*BEAUTYPRODUCTS” or “ENATURE83340”, please note that this was NOT charged by us, but rather a scam company.

It was evident to us that these people were being scammed by a subscription-based company that would target people who were attracted by the “free trial” period. Our team had discovered the company called “Lumineer”, which is an anti-aging beauty cream that operates under this exact model. 

The common denominator behind all of these complaints was that a customer would initially sign up for a trial offer of free samples if they paid a shipping charge of $2.99 or $4.99 (which we do not offer: our samples are only free if a specific coupon code is used). After this trial offer, these customers would receive recurring charges of anywhere between $70-$99 dollars every month for products that they did not purchase (we do not offer ANY subscription based products or programs on our website).

According to one of the numerous Better Business Bureau complaints about Lumineer, we noticed one in particular that states, “The Lumineri has been using different names to scam people. Eyecreamcalle, Callemachangegoodeye, Redfield and ENature”. The descriptions from all these complaints match exactly what our angry emails and comments were about. These complaints can be accessed with this link - https://www.bbb.org/us/fl/miami/profile/skin-care/lumineri-0633-90425041/complaints

Upon further research, we also discovered ENature, LLC’s Better Business Bureau page that is ridden with the same complaints. https://www.bbb.org/us/ok/oklahoma-city/profile/skin-care/enature-llc-0995-90060590/complaints

We understand that if this is something you may have experienced, it would be incredibly aggravating and stressful. However, please make sure you are contacting the right company so that you can get your charges reimbursed and cancelled. If you may need any help with contacting these companies, please feel free to reach out to us and we will be more than happy to work with you to solve the issue! 


Most Sincerely,
E NATURE USA Team

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General Inquiries
Please contact us at admin@enatureus.com for any general questions, including anything regarding wholesale, pricing, formulation/ingredients, etc.

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Please contact us at admin@enatureus.com and include your order number in the subject line for any inquiries regarding your purchase.

PR/Press Inquiries
Please contact anna@enatureus.com for any PR, press, or sampling requests.

Because we are a small team, we aim to get back to you within 1-3 business days. Thank you so much for your patience!